Privacy Policy
Your privacy matters to us. This policy explains how Vastu Realtors collects, uses, and protects your information.
This Privacy Policy applies to our website, lead forms, and communication channels including phone calls, SMS, WhatsApp, and RCS messages. By using our services, you agree to the practices described below.
1) Information We Collect
We may collect the following information when you voluntarily share it with us:
- Name, phone number, email address
- Property requirements (location, budget, type, timeline)
- Home loan requirements (if you request assistance)
- Any details you provide via forms, calls, WhatsApp, SMS, or RCS
We do not collect sensitive personal data unless explicitly required and voluntarily provided by you for a requested service.
2) How We Use Your Information
We use your information only for legitimate business purposes, such as:
- Responding to property inquiries and sharing relevant property options
- Scheduling site visits and assisting with negotiations
- Providing property advisory and guidance
- Helping you with home loan consultation (only if requested)
- Customer support, follow-ups, and service updates
3) Communication Consent (RCS / SMS / WhatsApp / Calls)
When you submit your contact details on our website or through lead forms/ads, you may receive communication from us regarding your inquiry, including calls, SMS, WhatsApp, and RCS messages.
- Messages are limited to property updates, service support, and requested information.
- You can opt out anytime by replying “STOP” (where applicable) or contacting us directly.
- We respect your preferences and aim to communicate responsibly.
We follow applicable telecom and platform policies to prevent spam and ensure compliant communication.
4) Data Sharing & Third Parties
We may use trusted third-party services to operate our business, such as:
- Advertising platforms (e.g., Meta, Google) to run campaigns
- CRM/lead management tools to respond faster
- Banking/financial institutions only when you request home loan support
These third parties may process data under their own policies. We recommend reviewing their privacy policies. We share only what is necessary to provide the requested service.
5) Cookies & Tracking
Our website may use cookies or similar technologies to improve performance, understand visitor behavior, and optimize marketing.
- You can manage or disable cookies in your browser settings.
- Disabling cookies may affect certain site features.
6) Data Security
We use reasonable administrative and technical measures to protect your information from unauthorized access, misuse, or disclosure. However, no online system can be guaranteed 100% secure.
7) Data Retention
We retain information only as long as needed for business operations, legal compliance, or resolving disputes. When no longer required, data is securely deleted or anonymized.
8) Your Rights
You may request to:
- Access or update your personal information
- Withdraw consent for marketing communication
- Delete your information (subject to legal obligations)
To request changes, please contact us using the details below.
Visit Our Office
147, 1st. Flr. Citi Mall, Link Road, Andheri (W),
Mumbai - 400 053.
Email Address
Phone Number
9) Contact Us
If you have any questions about this Privacy Policy or your data, please contact Vastu Realtors using the above email/phone, or visit our office.